Brief instructions for returns

You are wondering how to proceed with a return shipment exactly?

The conditions of our cancellation policy apply.

Should the case arise that you wish to return a product, please follow our short instructions:

  1. Place the item together with the delivery bill in a securely sealed box.

  2. You will receive a prepaid shipping label on our returns portal. Please select your country below and click on the link.




  1. Stick the prepaid shipping label on the box.

  2. Hand over your return to the shipping service provider.


As a private person, you can return the articles you bought to us within 31 days of receiving your order. Please note that returned goods must be in an unused condition. Furthermore, the goods must be in the original linen bag and the original labels must be attached to the article.


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