Please note our cancellation policy. If there is a product you’d like to return, you can follow our brief instructions.

The returned product must meet the following criteria:

  • It's in perfect, absolutely unused condition (see the reason why below)
  • It's in the original packaging (please do not stick anything on the leather or fold the products in any way)
  • Shipping costs are not refundable
  • We are not able to exchange products (a store credit will be issued instead for a new order)

Please send returns to our warehouse address:

c/o Streiff & Helmold GmbH
Carl Giesecke Street 2
DE-38112 Braunschweig

You’ll be responsible for the shipping costs and as we will be receiving the product we’ll refund you or give you a store credit however the shipping cost of your order won’t be refunded.


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