Please note our cancellation policy. If there is a product you’d like to return, you can follow our brief instructions.
The returned product must meet the following criteria:
- It's in perfect, absolutely unused condition (see the reason why below)
- It's in the original packaging (please do not stick anything on the leather or fold the products in any way)
- Shipping costs are not refundable
- We are not able to exchange products (a store credit will be issued instead for a new order)
Please send returns to our warehouse address:
c/o Streiff & Helmold GmbH
Carl Giesecke Street 2
You’ll be responsible for the shipping costs and as we will be receiving the product we’ll refund you or give you a store credit however the shipping cost of your order won’t be refunded.