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Return for exchange & replacement

You have subsequently decided on a different article from the HOLZRICHTER collection or would like to return an article to us?

Germany:

You can revoke your HOLZRICHTER within 31 days and return it to us free of charge within Germany. Please follow our short instructions for returns.

The amount paid for your order will be refunded immediately after we have received your return. The refund will be made using the means of payment used for the order.

If you wish to exchange your item for another one, please inform our customer service department (concierge@holzrichter-berlin.com). After receiving your return, we will ensure a quick and uncomplicated exchange. Any difference between the purchase price and the original order will be refunded using the payment method used for the order. An exchange is only possible if the subsequently selected item(s) do not exceed the total purchase price of the original order.

International:

As international shipping for you as a customer is associated with shipping costs, we can not undertake exchanges. In case of a return you have to carry all shipping costs and will receive a store credit for future purchases.

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