Follow

Delivery Information

1. Delivery times

Your order will be shipped via the shipping service provider DHL. The shipping within Germany via DHL takes 1-2 working days according to experience. International shipping times depend on the country of destination.

2. Delivery time information

The exact delivery time for your items will be displayed in the shopping cart when you place an online order. In addition, we will confirm the delivery time in the order confirmation.

3. Delays

You will be informed by us by email if some articles are not available at short notice or if the promised delivery time is delayed.

4. Logistics partner

The ordered articles are packed by us as quickly as possible and handed over to our logistics partner ready for dispatch. Please note that we have no influence on delays by our logistics partner.

5. Insurance

We ship with DHL. This also insures international shipments with a liability of up to 500€.

6. Collection

It is unfortunately not possible to collect the goods yourself.

7. Right of Revocation

The period allowed for revocation is 31 days, commencing on that day on which you or a third party nominated by you, who is not the carrier, takes or has taken possession of the last of the goods.

8. Shipping fees

Standard shipping within Germany is free of charge.

The costs for standard shipping within the European Economic Area are staggered according to shipping regions.

In Shipping Region 1, shipping costs amount to € 5. These include:
Belgium, Luxembourg, The Netherlands (excluding the overseas territories), Austria, Switzerland.

In Shipping Region 2, dispatch costs amount to € 9. These include:
Bulgaria, Denmark (excluding the Faroe Islands and Greenland), Estonia, Finland (excluding the Aland Islands), France (excluding the overseas territories and départements), Greece (excluding Mount Athos), Ireland, Iceland, Italy (excluding Livigno and Campione d'Italia), Latvia, Liechtenstein, Lithuania, Malta, Croatia, Norway, Poland, Portugal, Rumania, Sweden, Slovakia, Slovenia, Spain (excluding the Canary Islands, Ceuta and Melilla), the Czech Republic, Hungary, Cyprus (excluding the northern part).

For orders of a value of € 100.00 and more, the costs for standard shipping are cancelled throughout the entire European Economic Area and in Switzerland. Great Britain and Liechtenstein are exempt from this regulation.

Deliveries to countries that do not belong to any of the Shipping Regions named in the above are unfortunately not being offered at the present time.

For deliveries to non-European or non-EU countries, additional country-specific import duties, possibly also duty fees and duty service fees plus, where applicable, import VAT, may be incurred. The amount of these fees depends upon the respective country of delivery. Please inquire about these fees with your local customs office. These fees are to be borne by you.

Have more questions? Submit a request