As a private customer you enjoy a 31-day right of withdrawal (>>).
Below you will find a quick guide for creating a free DHL return label for your return shipment in the context of a revocation. If you want to complain about an item, please contact our customer service via our contact form (>>).
Quick instructions for your return:
- Pack the item(s) in a securely sealable box.
- Enclose the delivery bill or an invoice with your return and note the reason for the return on it.
- Stick the prepaid return label on the box. Create a free DHL return label now (>>).
- Transfer your return to the shipping service provider listed on the shipping label.
We bear the cost of returns from within Germany (Germany) if you return an item with a retail price of more than 40 EUR to us. Otherwise, you will bear the costs of the return shipment.
Please keep the shipment number of your return carefully until then to be able to track down lost shipments if necessary.