As an untreated natural material, genuine HOLZRICHTER leather remains 100% original. Without industrial finishes such as color applications or sealants, the natural image of the leather is preserved and carries a deep, multi-faceted color profile. However, as an authentic natural product, the leather may naturally show typical wrinkles, spots, stains or minor scratches. You will find these special notes in the item description in our web store as well as in our material notes.
Light, superficial scratches and stains on smooth leather items can usually be completely removed with the application of leather grease. You can read our care instructions here:
Should your item nevertheless show any unwanted signs of wear, we are extremely sorry. In this case, please contact our customer service via our contact form (>>). For the verification of your complaint, we ask you to provide us with photographic material. You can upload the photos with your request. You will receive a reply from our customer service within 24 hours with a proposed solution.