As a private customer you enjoy a 31-day right of withdrawal. (>>)
Below you will find a quick guide for your return shipment in the context of a revocation. If you want to complain about an item, please contact our customer service via our contact form (>>).
Quick instructions for your return:
- Pack the item(s) in a securely sealable box.
- Enclose the delivery bill or an invoice with your return and note the reason for the return on it.
- Transfer your return to a shipping service provider.
- Please send your return shipment to the address:
c/o Streiff & Helmold GmbH
Carl-Giesecke Street 2
Please keep the shipment number of your return carefully until then in order to be able to locate any lost shipments.