You can exchange or return your gift item with us. Please note our applicable cancellation policy (>>).
For your return we need the order number and / or the name of the customer. If you are not able to enclose the delivery bill with your return, we would like to ask you to enclose a note with the information about your order (order number and name of the orderer). This will enable us to process your return more quickly when we receive it.
In the event of a return, the customer will be refunded using the same payment method that was selected when the order was placed.
For your exchange request, please contact our customer service via our contact form (>>).
Please note that an exchange is only possible if the subsequently selected item(s) do not exceed the purchase price of the original order in total and have not been individualized (individual engraving).