As a private customer, you enjoy a 31-day right of withdrawal from HOLZRICHTER Berlin (>>).
If you would like to exchange an item for another as part of your revocation, please inform us before you return the item. We will ensure a quick and uncomplicated exchange after receiving your return. From experience, the dispatch of an exchange order takes place between two to five working days after the delivery of your return by the shipping service provider. You will then receive a new shipping confirmation by e-mail. A possible difference to the purchase price of the original order will be refunded via the payment method used for your order.
We ask you to register your exchange request with our customer service via our contact form (>>).
Please note that an exchange is only possible if the subsequently selected item(s) do not exceed the purchase price of the original order in total. Individualized products (embossed items) are excluded from exchange.