We are happy to contact our shipping service provider for you to see if your package is stored ready for pickup at a Packstation. Otherwise, your package will be sent back to us. We will be happy to resend your order to you in this case. If there is a mistake in the delivery address, please check it again in your order confirmation email.
In this case, please contact our customer service via our contact form (>>). To be on the safe side, we would like to ask you to provide us with your current delivery address and your cell phone number. We will forward this to our shipping service provider with the request to be able to contact you in case of renewed delivery problems. If you do not wish to do this, you do not have to provide your cell phone number.