Personalized items are excluded from exchange or return. The embossing is done by hand. The result may therefore differ slightly from the sample images.
Should your item show other abnormalities, we ask you to report your complaint to our customer service via our contact form (>>). For the verification of your complaint we ask you to provide us with pictures. You can upload the photos in our contact form. You will receive a response from our customer service within 24 hours on working days with a proposed solution.