As a private customer you enjoy a 31-day right of withdrawal (>>).
Below you will find a quick guide for creating a free DHL return label for your return shipment in the context of a revocation. If you want to complain about an item, please contact our customer service via our contact form (>>).
Quick instructions for your return:
- Pack the item(s) in a securely sealable box.
- Enclose the delivery bill or an invoice with your return and note the reason for the return on it.
- Stick the prepaid return label on the box. Create a free DHL return label now (>>).
- Transfer your return to the shipping service provider listed on the shipping label.
We bear the cost of returns from within Germany (Germany) if you return an item with a retail price of more than 40 EUR to us. Otherwise, you will bear the costs of the return shipment.
Learn more about your return policy (>>).
Please keep the shipment number of your return carefully until then to be able to track down lost shipments if necessary.